Privacy Policy
Effective Date: 17th February 2025
1. Introduction
The Staging Works ("we," "us," or "our") operates www.thestagingworks.co.uk. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you purchase digital products (PDF downloads) from our website.
2. Data We Collect
When you make a purchase, we collect the following information:
ï‚· Name
ï‚· Email address
ï‚· Payment details (processed securely by third-party providers like Wix Payments, PayPal, or Stripe)
ï‚· Any other details provided voluntarily (e.g., contact form submissions)
3. How We Use Your Data
We use your data to:
ï‚· Process and deliver your digital purchase
ï‚· Send purchase confirmation emails
ï‚· Improve our services and website experience
ï‚· Comply with legal obligations (e.g., tax laws)
4. Data Protection & Security
We use secure payment processors (e.g., Wix Payments, PayPal, Stripe) and do not store your payment details. We implement security measures to prevent unauthorized access to your data.
5. Your Rights Under GDPR
You have the right to:
ï‚· Access your data
ï‚· Request correction or deletion of your data
ï‚· Withdraw consent for marketing emails (unsubscribe option available)
ï‚· Request a copy of your stored data
ï‚· File a complaint with the Information Commissioner's Office (ICO)
6. Cookies & Tracking
We use cookies to enhance website functionality. You can manage your cookie preferences through your browser settings.
7. Contact Us
For any questions about this Privacy Policy, contact us at: info@thestagingworks.co.uk
Refund Policy for Digital Downloads
Effective Date: 17th February 2025
1. No Refunds for Digital Products
Due to the nature of digital goods, all purchases of PDFs and downloadable content are non-refundable once the file has been accessed or downloaded.
2. Exceptions for Faulty Downloads
If you encounter technical issues (e.g., corrupted file, wrong item received), please contact us within [7] days of purchase at info@thestagingworks.co.uk, and we will provide a replacement or refund if necessary.
3. Contact for Support
If you experience issues downloading your file, please reach out to us at info@thestagingworks.co.uk. We aim to resolve all inquiries within [7] business days.
4. Consumer Rights
This refund policy does not affect your statutory rights under UK consumer law. If a digital product is defective, you may be entitled to a remedy under the Consumer Rights Act 2015.
5. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.
For any questions, contact us at: info@thestagingworks.co.uk